●Enterprise Culture Essence of Best Western International Inc.
Best Western core value
Be in the light of people-oriented culture to make fortune together
Best Western international service brand
Best Western is full of love
Best Western tenet of the international brand hotel
Develop customer source and obtain returned customers; Train every staff to be useful one
Best Western management concept
Consider customers as our relatives and families; Customers are always right.
Best Western spirit of the international service
Serve with love; Work with heart
Best Western proclamation of the international service
Best western; Best service
Best Western work style
Fast response; Fast action
Best Western quality concept
Focus on detail; Pursue perfectness
Best Western moral principle
Prefer hotel’s loss to customers’ loss; Prefer staff’s loss to hotel’s loss
Best Western survival consciousness
Be prepared for danger in times of safety; Exert and strive hard without any let up
Best Western faith in development
Win the long-term benefits just by sacrificing the short-term ones
Best Western awareness of unexpected development
A hotel which cannot meet the customers’ expectations and demands will consequently come to an end.
Best Western management orientation
Management without limitation; Service without distance
Best Western four “services”
1. The superiors serve their subordinates.
2. The second-line staff serve the first-line ones.
3. The staff at former working procedure serve the ones at latter working procedure.
4. The staff serve the customers.
Best Western five “mutuality”
1. Mutual respect
2. Mutual understanding
3. Mutual concern
4. Mutual cooperation
5. Mutual supervision
Best Western six rules
1. The superiors serve their subordinates and the subordinates are responsible for their superiors.
2. The superiors should take responsibility for the mistakes made by their subordinates.
3. The superiors can check the work bypassing the immediate leadership while the subordinates can not ask for instruction bypassing the immediate leadership.
4. The subordinates can lodge complaints bypassing the immediate leadership while the superiors can not command bypassing the immediate leadership.
5. The superiors are concerned about their subordinates and the subordinates are subordinate to their superiors.
6. The superiors have the right to examine their subordinates and the subordinates have the right to estimate their superiors.
Best Western seven behavior standards
1. Treat the customers sincerely
2. Love the enterprise
3. Be responsible for the staff
4. Be attached to the work
5. Be loyal to the superiors
6. Train the subordinates
7. Be helpful to the colleagues
Best Western ten requests
1. Words be sweeter
2. Minds be quicker
3. Actions be faster
4. Actions be more
5. Efficiency be higher
6. Excuses be less
7. Courage be more
8. Tempers be better
9. Sounds be lower
10. Smiles be bigger
